Privacy Policy

To be transparent about how we collect and process your personal information:

We want you to be able to make informed choices about the use and processing of Personal Data. This is why we created this website: to give you clear, relevant information through various methods and procedures.
Where we believe you require specific details, we will provide these at the appropriate time.
We are happy to answer any questions and provide clarification, subject to any limitations imposed by law. You can reach us by email at: info@primematuraldine.com

Personal Data will only be used for the purposes set out in this Policy.

We may process Personal Data for a range of purposes, including providing the website to you, connecting you with third-party trading platforms (the 'Services'), improving the site, protecting our rights and interests, maintaining and delivering the Services, meeting regulatory or legal obligations, and carrying out administrative and business activities related to the Services.
We also process Personal Data to better understand your preferences and needs.

To exercise meaningful control over your rights regarding Personal Data:

We maintain substantial resources to support the exercise of your rights. Contact us anytime to request details about your personal data. We will modify or delete it, or stop using it for specific or general purposes, upon request. We can also transfer the information to you or to a third party. We are equipped to accommodate your requests.

Protect Your Personal Data

While we cannot guarantee complete security of your Personal Data, we can guarantee that we will continue to use a variety of methods and techniques to protect it.
Our Privacy and Security Policy is complete.

1. The Scope?

This Policy explains the types of Personal Data the Company collects on natural individuals, and how it is processed, shared with third parties, and secured.
This Policy applies to information relating to an identified or identifiable natural person. An identifiable natural person is someone who can be identified directly, or through a combination of additional information we hold or can access.
This Policy defines "processing" as any operation involving the use or collection of Personal Data, including its management, structuring, and storage.
Our services are intended for general audiences and are not designed for use by anyone under the age of 18. We do not knowingly collect information from any person under 18, and we do not knowingly permit such persons to use our services. If we become aware that we have collected information about a child, we will delete it as quickly as possible.

2. What Personal Data Do We Have on You?

We collect Personal Data when you access our Services or channels, or visit our website. In some cases, we request this information directly from you. In others, we collect it by analysing your use of our Services and service channels, or by receiving it from our third-party partners.

You are not required to provide personal information to the company, though this may affect your access to certain services.

You are not obliged to provide Us with any Personal Data. In certain circumstances, however, you may need to supply specific Personal Data to Us. Without it, We may be unable to deliver the Services, and you may be unable to access the website.

4. What Personal Data Do We Collect? When you visit our website, we collect the following personal information:

This includes information about your online activity log, traffic data (including IP address, date of access, and time of access), your language preference, software crash logs, browser type, and information about the device you used. This information is not personal data and cannot be used to identify you.
Personal Data We receive from you: any personal data you choose to provide to Us when you connect with a third party's online trading platform through Us.
Personal information you provide directly to third-party platforms to facilitate trading: this includes your full name, address, phone number, and email address.

5. Legal Basis and Reasons for Processing Personal Data

6. Transfer of Personal Data to Third Parties

The Company may also share Personal Data with third-party companies that provide services to us, such as hosting and storage providers, IP address information, and analysis of user experience.
You may also ask us to provide specific Personal Data about you to third-party trading platforms. In these instances, we will provide the Personal Data you give us to those third-party trading platforms. Use of your Personal Data is subject to their respective privacy policies. Your Personal Data may be shared with multiple trading platforms.
The Company may share Personal Data with related entities or business partners. This provides the Company with the resources needed to enhance and improve the products and services it offers customers.
Where necessary to safeguard the rights of third parties or protect assets, the Company may disclose Personal Data to regulatory, local, or other official authorities.
We may also share Personal Data about you with potential investors, buyers, or lenders to the Company or another company within the group, in connection with a transaction such as the transfer or sale of assets belonging to the Company or another group company, or as part of any merger, restructuring, consolidation, or bankruptcy involving the Company or another business within the group.

Cookies and third-party services

We may use third-party services, such as advertising partners or analytics providers, on our website. These companies may also use cookies or similar technologies.
Cookies are small text files placed on your device each time you visit or access the website. We use cookies to gather information about your preferences and browsing habits, improve your user experience, remember your preferences, and tailor products and services to your interests. Cookies are also used for statistics and analytics.
Some cookies we use are session cookies. These are downloaded temporarily to your device and expire shortly after you close your browser. Other cookies are persistent, remaining on your device for a set period after you close your browser. Persistent cookies help the website recognise you as a returning user and allow you to access the website more easily on future visits.

Types of Cookies:

We may use them depending on their purpose:

ONLINE TRACKING NOTICE
This service does not currently support do-not-track signals.
8. Retention of Your Personal Data

The Company will retain Personal Data for as long as necessary to fulfil the purpose of processing, as described in this Policy, or for longer periods where permitted by applicable laws, regulations, policies, or orders.
We will share your data with third-party trading platforms for a period of 12 months. If you consent, we will continue sharing your data for a further 12 months.
We regularly review the Personal Data we hold to confirm it is still needed.

9. Transfers of personal information to a third-party country or international organisation

Security of Personal Data We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. While we take reasonable steps to safeguard your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you accept this risk when submitting personal data to us. If we become aware of a data breach affecting your personal data, we will notify you and the relevant authorities in accordance with applicable law.

We take appropriate organisational and technical precautions to safeguard Personal Data, including measures to prevent accidental or unlawful destruction, loss or modification of Personal Data.
We cannot guarantee that your Personal Data will be secured without error, and we cannot be held accountable for any intangible, incidental or consequential damages arising from the use or disclosure of Personal Data. This includes, but is not limited to, Personal Data disclosed due to transmission errors, unauthorised third-party access, or any other cause beyond our control.
Where legal or other obligations beyond our control require it, we may need to disclose Personal Data concerning you to third parties, such as public authorities. We cannot control the level of security these third parties apply to your Personal Data.
No transmission of Personal Data over the internet can be guaranteed as completely secure. The Company cannot ensure the security of Personal Data you transmit to Us online.

11. Hyperlinks to Third-Party Websites

The website contains links to third-party sites and applications. These applications and websites are not supervised by the Company. We are not responsible for the collection or processing of Personal Data by these websites or apps, and this Policy does not apply to actions taken through them.
Before accessing or using any third-party website or app, We recommend reviewing its privacy policy. We also recommend caution when providing Personal Data to third parties.

Modifications to This Policy

Before accessing or using any third-party website or app, We recommend reading its privacy policy. We also recommend caution before providing any Personal Data to third parties.

13. Your rights with respect to your personal information

You have the right to ask Us to verify the accuracy of the Personal Data We collect about you, to have any inaccuracies corrected, and to have Personal Data deleted where We no longer have a need to retain it. You may also request that We restrict certain types of processing of your personal information.
If you are a resident of the EEA, please refer to this page:
These rights apply to the Personal Data you provide to Us. You may exercise these rights by writing to the email address below.
Access rights
The Company can verify whether Personal Data concerning you is being processed. Where this is the case, you may access that Personal Data.
The Company will provide an electronic copy of the Personal Data currently being processed and may charge a reasonable fee for any additional copies. Data will be supplied electronically where requested.
The right to access Personal Data must not conflict with the rights and freedoms of others. Where a request would adversely affect the rights and freedoms of another person, the Company may refuse the request or limit its ability to fulfil it.
Right to rectification
The Company will correct inaccurate Personal Data. You may request that any incomplete Personal Data concerning you be completed, taking into account the purpose of processing.
Right to erasure
The following grounds apply: (a) the Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw consent and no other legal basis for processing exists; (c) you object, on grounds relating to your particular situation, to processing based on legitimate interests pursued by Us or a third party; (e) the Personal Data has been unlawfully processed; or (f) erasure is required to comply with a legal obligation to which the Company is subject.
This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or Member State law, or (b) to establish, exercise, or defend legal claims.
Processing restrictions
If you dispute the accuracy of your Personal Data, you may ask the Company to restrict processing of that Personal Data.
Where processing is restricted, Personal Data may only be retained with your consent, or to establish, exercise, or defend legal claims, to protect the rights of another natural person, or for reasons of important public interest within the European Union or a Member State.
Right to data portability
Where processing is carried out by automated means and is based on consent or on a contract to which you are party, you have the right to review the Personal Data you have provided to the Company.
You may request that your Personal Data be transferred directly from the Company to another controller, where technically feasible. Exercising the right to data portability does not affect your rights under the right to erasure. The right to data portability must not adversely affect the rights and freedoms of others.
Right to object
You may object at any time to any use of Personal Data concerning you that is based on legitimate interests pursued by the Company or a third party, including profiling based solely on those legitimate interests. Where We can demonstrate compelling legitimate grounds for processing, We may continue to process your Personal Data unless you can show that your rights, freedoms, and interests override those grounds, or that the processing is necessary for the establishment, exercise, or defence of legal claims.
Where Personal Data is processed for direct marketing purposes, you have the right to object at any time.
Right to withdraw consent
You may withdraw your consent to Our processing of Personal Data concerning you at any time. This will not affect the lawfulness of any processing carried out on the basis of consent before its withdrawal.
You have the right to lodge a complaint with a supervisory authority.
You may lodge a complaint with a supervisory authority established by a Member State to protect the fundamental rights of individuals in relation to the processing of Personal Data within the European Union.
The laws of the European Union and its Member States may limit your rights concerning Personal Data, as described in this section 13.
We will respond to requests made under the rights set out in section 13 within one month of receiving your request. This period may be extended by up to two months where necessary, taking into account the complexity and number of requests. We will notify you of any extension, and the reasons for it, within one month of receiving your request.
Information requested under your rights in section 13 will be provided free of charge, except where section 13 provides otherwise. Where a request is unfounded or excessive, particularly where it is repetitive, We may charge a reasonable fee to cover administrative costs, or may refuse to act on the request.
Where We have reasonable doubts as to the identity of the person making a request, the Company may request additional information to verify identity.